GridDraft Set Old.M

Orders & Adjustments

Atelier-level care for your commissioned Old Milan garments

Adjustments & Assurance

Each Old Milan garment is handcrafted to your specifications. As such, we do not accept returns. However, we stand behind our craftsmanship and offer post-delivery support to ensure your satisfaction.

• Contact our atelier within 7 days of delivery at atelier@oldmilan.com
• Include your order number and any adjustment requests
• Minor alterations may be accommodated at no additional cost
• In the rare event of a craftsmanship oversight, our atelier will cover all associated costs to make it right

Our team will guide you through the adjustment process with discretion and care.

Atelier Assistance

Can I modify my order after placement?

Contact us within 24 hours of commissioning at atelier@oldmilan.com. We’ll make every effort to accommodate changes before production begins.

How do I track my made-to-measure order?

You’ll receive weekly updates from our atelier team, including photographs during key construction phases. A tracking number is provided once your garment ships.

What if my garment needs alterations after delivery?

We offer complimentary first alterations within 30 days of delivery at our flagship locations. For remote clients, we provide a prepaid shipping label and detailed instructions.

How are adjustments handled for international orders?

International clients follow the same adjustment process, with additional customs documentation. We recommend using our provided label to ensure proper clearance and tracking.

© 2024 Old Milan. Precision in every transaction.