Big Man Vibe

Orders & Returns

Atelier service for your Old Milan purchases

Return Process

To return a Old Milan garment for alteration or exchange:

• Contact our atelier within 14 days of delivery at returns@oldmilan.com
• Include your order number and requested changes
• Return items in original packaging with all tags attached
• Use the provided archival garment bag for shipping

Our team will guide you through the return authorization process.

Refund Policy

Old Milan offers refunds under these conditions:

• Full refunds for unworn, unaltered items returned within 14 days
• Store credit for returns between 15-30 days
• Final sale items are not eligible for return
• Original shipping costs are non-refundable

Refunds are processed within 5 business days of receiving the returned garment.

Atelier Assistance

Can I modify my order after placement?

Contact us within 24 hours of ordering at atelier@oldmilan.com. We'll make every effort to accommodate changes before production begins.

How do I track my made-to-measure order?

You'll receive weekly updates from our atelier team, including photographs during key construction phases. A tracking number is provided when your garment ships.

What if my garment needs alterations after delivery?

We offer complimentary first alterations within 30 days of delivery at our flagship locations. For remote clients, we provide a prepaid shipping label and instructions.

How are returns handled for international orders?

International returns follow the same process with additional customs documentation. We recommend using our provided return label to ensure proper clearance.

© 2024 Old Milan. Precision in every transaction.